Regardless of whether customers are looking for partner garages for service and maintenance, tyre change or repair, in all four partner networks the database query now always produces the exact distance to the closest partner garage. For this purpose, punkt.de has replaced the radial search relying on postcodes by a complex connection to Google, hidden behind a user-friendly interface. Indicating his current location is enough for the user to have the contact data of the closest partner garages displayed as a list and in an interactive map view.
In order to facilitate the editors’ work, punkt.de has also installed a new user management system with different authorizations, which can be expanded and differentiated in the future. In this way, transparency and flexibility are guaranteed not only in LeasePlan’s fleet management, but also on its website. The consulting projects of LeasePlan Germany profit from the improvements in the editorial system, too. So far, employees had to develop new questionnaires for each planned survey which, once entered into the system, could no longer be changed. After the revision of the survey tool, they now can draw up a list of customized questions themselves and adapt the contents of the questionnaires at any time. A special detail that punkt.de has developed is that, depending on the responses, consecutive questions are simply adopted by the system.